Leverage Relationships to Co-create Sourcing Value
This FAQ will point you to the right document, help desk or contact person.
General set-up
| I have a question about ... | Where you can find an answer ... |
|---|---|
| ... where I can register for an account | Please go to the Ariba Network for Suppliers |
| ... user management and authorizations | Please contact the SAP Ariba Technical Support |
| ... Ariba accounts and commercial conditions | Please check the Ariba Accounts & Pricing website |
| ... registration as an Evonik supplier without an invitation | Please contact your Evonik Buyer |
ARIBA CATALOGUE SUPPLIER
| I have a question about ... | Where you can find an answer ... |
|---|---|
| … the catalog content | Please contact your Evonik Buyer |
| … a specific quote request | Please refer to the Contact mentioned in the Request for Quote (RFQ) |
| … a specific order | Please contact the Evonik Buyer mentioned in the Purchase Order |
| … my invoice submission and payment status | Please go to our Invoice Portal |
| … a catalog | Please check the SAP Ariba Help |
| … technical issues not answered by SAP Ariba Help portal or documentation | Please contact SAP Ariba Technical Support |
ARIBA SOURCING EVENT
| I have a question about ... | Where you can find an answer ... |
|---|---|
| … technical issues when submitting quotations | Please have a look at our User Guide for SAP Ariba Sourcing Events (Download) |
| … other technical issues not answered by training documents | Please contact SAP Ariba Technical Support |
| … questions during a Sourcing Event | Please click on the "Message Button" in the Sourcing Event |
| … the awarding process and next steps (e.g. contracting) | You will be contacted by your Evonik Buyer |